FAQ

Here are some common questions our customers ask:

🔥 Who are you guys?

We’re XP World - a fresh, geek-fuelled store where pop culture, retro gaming, and edgy style collide. We create stuff you actually want to own. Built by fans, for fans.

📦 When will my order arrive?

All our products are made to order, so it takes us a bit of time to work our magic. Most orders ship in a few days, but it can take up to 5 working days during busy periods (we're usually much faster than that).  You'll receive an update as soon as your order is on its way.  And we have a number of delivery options to speed things up.

You’ll also get a tracking link as soon as your item ships.

🎁 Can I return or exchange something?

Not right now, because everything’s printed on demand, we only accept returns for faulty or damaged items.
If something’s wrong, send us a pic and your order number. We’ll make it right.

We're just getting started, return options will expand as our product range does.

🌍 Do you ship internationally?

Yes! We ship worldwide, just note delivery times might be a bit longer outside the UK. Import duties and taxes may apply depending on your country.

🧾 Will I get a receipt?

Yep. As soon as you check out, you’ll get a confirmation email and a full receipt. If it’s missing, check your junk/spam, or get in touch.

🕹️ I have a cool idea for a product - can I suggest it?

Absolutely. Hit us up on socials or via our contact form. We’re always looking for epic ideas from fellow fans.

If you have any other questions, please don't hesitate to contact us!